Senior IT Support Analyst

New Directions Staffing

Are you a star Senior IT Support Analyst?  Could you expertly carry out the following?

  • Analyze and evaluate PC hardware and software.
  • Resolve escalated complex service issues and callbacks and work with the end-user to ensure satisfaction.
  • Function as a primary interface with support groups, vendors, and internal research, testing, and documentation to ensure desktop compatibility.
  • Provides liaison support during hardware and software upgrades/installations.
  • Performs basic server and infrastructure assistance to resolve systems related issues.
  • Configure, install, maintain, and repair a variety of desktop products, including PCs, printers, and peripheral devices.

The appropriate individual will have the following experience:

  • Microsoft Desktop environments
  • Windows XP, Citrix, Microsoft Exchange, & VPN/Internet
  • Networking and system security administration
  • Ability to interface directly with users for problem determination/resolution.

Interview Now

Send us a Word copy of your resume and tell us why you’re the one.

About Us

We are a boutique staffing firm (i.e. you are never just another contractor to us). We pride ourselves on being able to give both our clients and contractors the one-on-one attention they deserve.

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