IT Team Lead or Infrastructure Manager–Pooler

New Directions Staffing

We are currently engaged with a client seeking an IT Team Lead.  In this role, they will: 

  • Provide technical guidance to the support team.
  • Manage technical projects.
  • Communicate with software and hardware vendors.
  • Mentor junior resources.
  • Review ticket statistics with network engineering.
  • Actively participates in on-call triage.
  • Travels to customer locations and installs, configures, diagnoses and corrects problems for computers, work stations, servers, and services, peripheral equipment, network equipment, and associated cabling.
  • Work with monitoring platform to proactively reduce customer related issues.
  • Monitor centralized antivirus console to ensure clients have latest virus definitions.
  • Investigates and resolves users’ computer software and hardware problems in an efficient and expedient manner
  • Answers operational questions clearly and succinctly, and resolves problems, applying knowledge of computer software, hardware, and procedures.

The appropriate individual will have the following:

  • IT Leadership experience.
  • Project and personnel management highly desirable.
  • Virtualization experience required.
  • Knowledge of network technologies(IP routing, network design, ethernet, firewalls, routing protocols, network management)
  • Microsoft Windows Workstation and Server.
  • Antivirus applications.
  • Monitoring platforms.
  • LAN/WAN installation, support, and configuration.
  • Installation, configuration, and support of PCs & Servers.
  • Microsoft certifications are desirable.

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information. We are unable to sponsor Visa’s for this role. Local candidates preferred. Personal Interviews are required.


About Us

New Directions is an Information Technology Recruiting & Staffing firm that provides our clients: consulting; project staff augmentation and traditional hire services for Enterprise Business Software; Business Intelligence & Data Warehousing; and Enterprise Applications Development, Infrastructure, Operations, and Associated Technologies. Our success and subsequent growth have been based on leveraging our clients’ technology with talented people.