Human Centered Design – Customer Experience Researcher

New Directions Staffing

Human-Centered Design – Customer Experience Researcher

We are currently engaged with a client who is seeking a Human-Centered Design – Customer Experience Researcher on a very long-term consulting to potential FTE basis. In this role, the Design Researcher will: 

  • Lead enterprise design research for consumer facing products that includes promoting the use and organizational understanding of human-centered design practices to help business drive design and innovation.
  • Develop and implement Human Centered and Customer Experience research methods and models.
  • Plan and lead surveys, in-home visits and other research methods to discover the motivations, behaviors and needs of customers.
  • Translate research into valuable insights and strategies to help foster design innovation and create experiences that connect with customers.
  • Develop compelling and memorable stories to communicate the customer experience and help ground business strategy.
  • Assist with the development of implementation roadmaps for potential new and innovative products.
  • Perform significant facilitation amongst stakeholders, business units and external vendors.
  • Work with a variety of consultants and vendors to further the goals and objectives of key business initiatives.

The appropriate individual will have demonstrated experience in the following: 

  • BA/BS or MS preferred in a related field with six or more years of experience doing design and or customer experience research and strategy, preferably in consumer products.
  • Broad experience with human-centered design and or customer experience research methods applied across the product development process.
  • A combination of web, mobile, digital or other consumer facing products or innovations.
  • Research methods that might include: Qualitative and quantitative research, segmentation, contextual inquiries, surveys, A/B testing, card-sorting, expert (heuristic) reviews, and persona development.
  • Knowledge of emerging research approaches, tools, and ways to present findings.

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information.  We are unable to sponsor Visa’s for this role.  Local candidates preferred. 

About Us

New Directions is an Information Technology & Digital Talent Solutions Firm that furnishes its’ clients with a range of recruiting and staffing services while providing career coaching and job search guidance to the candidates and consultants we work with.

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