New Directions Staffing
We are currently engaged with a client seeking a Help Desk Technician on a consulting basis. In this role, the Technician will:
- Answers high volume of calls from customers and employees.
- Test, diagnose and repair customer reported troubles.
- Escalate to other employees while providing excellent customer service.
- Communicates with the customer to determine nature of complaint & generate a trouble ticket.
- Follow up to ensure satisfaction with the resolution of complaint; may be involved with the resolution of repeated troubles including, but not limited to follow up phone calls.
The appropriate individual will have the following experience:
- Must be familiar with basic computer terms and infrastructure
- Must have the ability to understand broadband service offerings and effectively communicate that technology to customers
- Proficient in personal computer use with good typing skills
- Excellent communication and customer service skills
- Prior sales experience is desirable
- Able to support a 24/7 help desk environment
In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information. We are unable to sponsor Visa’s for this role. Local candidates preferred. Personal Interviews are required.
New Directions is an Information Technology Recruiting & Staffing firm that provides our clients: consulting; project staff augmentation and traditional hire services for Enterprise Business Software; Business Intelligence & Data Warehousing; and Enterprise Applications Development, Infrastructure, Operations, and Associated Technologies. Our success and subsequent growth have been based on leveraging our clients’ technology with talented people.