Help Desk / Clinical Systems Specialist

New Directions Staffing

Help Desk / Clinical Systems Specialist


We are currently engaged with a client who is seeking a Help Desk / Clinical Systems Specialist on a consulting basis. In this role, the Help Desk / Clinical Systems Specialist will:

  • Operate, maintain, troubleshoot and provide expert level support for a clinical / health service group.
  • Provide support for hardware, software, peripherals, client desktop/laptop systems, mobile devices and client-server and web-based solutions.
  • Provide best in class support through collaboration with technical teams and end-users.
  • Furnish technical end-user support to complex issues via phone or in person with a diverse and sometimes not technically inclined end-users.

The appropriate individual will have demonstrated experience in the following:

  • Enterprise end-user desktop support via phone, email and desk-side.
  • Diagnosing, troubleshooting and resolving software, hardware, network and connectivity issues.
  • Installing, configuring and upgrading Windows and Mac applications, peripherals, and mobile devices.
  • Working both in cross-functional teams and autonomously.
  • Project management skills related to prioritizing technical issue events.
  • Excellent interpersonal, communications and customer service skills that include strong organizational and communication/writing aptitude.

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information. We are unable to sponsor Visa’s for this role. Local candidates preferred. Personal Interviews are Required.

About Us

New Directions is a Rhode Island based Information Technology Recruiting and Staffing Firm that provides consulting; project staff augmentation and traditional hire services for: IT Infrastructure & Operations, Business Intelligence and Data Warehousing; and Enterprise Web Applications Design & Development.

Our success and subsequent growth has been based on leveraging our clients’ technology with talented people.