Client Technology Analyst – (LIMS – EMR)

New Directions Staffing

Client Technology Analyst – (LIMS / EMR)

We are currently engaged with a client who is seeking a Client Technology Analyst on a full-time employee basis.  In this role, the Client Technology Analyst will work with the COVID-19 laboratory and testing center to play a critical role in the organization and in combating the global pandemic.

Summary of Responsibilities:

  • Provide support for the staff that work in the testing center and serve as a backup administrator for our new Lab Information Management System (LIMS) which will track samples being tested through the lab workflow.
  • Advocate for client technology needs, primarily focusing on the critical new testing center
  • Operate, maintain, troubleshoot, and provide expert-level support for a wide variety of areas that include client/desktop administration, mobile devices, client-server and web-based solutions, like the LIMS platform.
  • Participate in multiple service, platform or project teams as a subject matter expert, technical lead, client lead and/or project lead/manager

The appropriate individual will have demonstrated experience in the following:

  • Technical support and administration within a laboratory like environment with a combination of either Laboratory Information Systems (LIMS) or Electronic Medical Record (EMS) or Electronic Health Record (EHR) platforms.
  • Diagnosing Windows and MacOS issues.
  • Troubleshooting applications software, hardware, and network issues.
  • Exposure to MS Exchange, Active Directory, group policy, VMware, file permissions, and performance monitoring.
  • Possess an understanding of restricted-use data.
  • Comfortable with installing, configuring, and upgrading Windows and Mac applications, peripherals, and mobile devices.
  • Tools commonly leveraged in a complex enterprise environment such as remote assistance, asset management, image and deployment, patching, backup and restore, virus protection, and various native and centrally managed encryption solutions required.
  • Bachelor’s Degree or certifications in a related discipline is preferred.
  • Excellent interpersonal, communication, and customer service skills.
  • Patience when problem-solving complex technical issues, over the phone or in person, with diverse, sometimes not technically inclined, customers.

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information.  We are unable to sponsor Visa’s for this role.  Local candidates preferred.  Personal Interviews are Required.

About Us

New Directions is a Rhode Island based Information Technology Recruiting and Staffing Firm that provides consulting; project staff augmentation and traditional hire services for: Enterprise Software; Business Intelligence, IT Infrastructure and Operations, and Enterprise Web Applications Design & Development.

Our success and subsequent growth has been based on leveraging our clients’ technology with talented people. 

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