• Contract to Direct Hire
  • Savannah GA

New Directions IT Staffing

We are seeking a Tier III Engineer. In this role, the tech should be able to cover the following…

  • Deploy, maintaining, and supporting IT systems including servers, switching and routing equipment, etc.
  • Troubleshoot and resolve highly complex customer network/system problems across a broad range of technologies.
  • Deploy, maintaining, and troubleshooting Microsoft 365
  • Provide technical expertise to the Help Desk & Engineering teams.
  • Assists in training initiatives.
  • Supports the sales team with technical assistance answering RFP requirements and customer presentations when required
  • Develop and maintain Client system documentation.
  • Obtain and maintain industry certifications.
  • Ensure updates related to requests, incidents, and preventative maintenance are documented in our ticket system.
  • Demonstrate subject matter expertise regarding the latest tech.
  • Direct responsibility for Med – High Priority Calls at all Severity Levels.
  • Analyze problems for Root Cause Analysis to determine permanent solutions to unique or chronic problems.

The Technician should have the following qualifications:

  • Required certification: MCSA in Cloud Platforms
  • Experience with Remote Monitoring and Management Tools (RMM).
  • Proven ability to manage multiple tasks/projects as well as leading departmental initiatives.
  • Provide project & technical lead on complex network issues.
  • 5 or more years experience with Microsoft Exchange, Microsoft Cloud Platforms, Domain environments
  • SAN environment experience
  • Solid VMware experience
  • Experience installing switching/routing equipment.
  • Firewalls.

Interview Now

Send us a Word copy of your resume and tell us why youre the one.

About Us

We are a boutique staffing firm (i.e. you are never just another resume to us). We pride ourselves on being able to give both our clients and contractors the one-on-one attention they deserve.

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